Dealing with Difficult Behaviours

Dealing with Difficult Behaviours

You know the feeling - that sinking sensation when you see "that person" walking towards your desk, or when their name pops up on your phone. We've all got those colleagues, customers, or team members who seem to turn every interaction into a challenge. Whether it's the chronic complainer, the aggressive bulldozer, or the passive-aggressive teammate who undermines everything behind the scenes, difficult behaviours can drain your energy and derail your entire day.

Here's the thing though - you don't have to dread these interactions anymore. Most of us never learned how to handle difficult people effectively, so we either avoid them (which doesn't work long-term) or we get drawn into their drama (which makes everything worse). But there are actual techniques that work, and once you know them, you'll wonder how you ever managed without them.

The practical benefits of mastering these skills go way beyond just surviving awkward encounters. You'll find yourself staying calmer under pressure, which means better decision-making when things get heated. Your relationships at work will improve because you're not walking on eggshells or getting caught up in other people's emotional storms. And here's a bonus - when you handle difficult situations well, you actually gain respect from both the difficult person and everyone who witnesses it.

Think about real workplace scenarios you face. Maybe it's the teammate who shoots down every idea in meetings, or the client who calls demanding immediate fixes for problems that aren't urgent. Perhaps it's dealing with someone who's having a bad day and taking it out on everyone around them. Managing emotions in the workplace becomes crucial when you're trying to stay professional while someone else is losing it.

What You'll Learn

You'll discover how to recognise different types of difficult behaviour before they escalate - because prevention is always easier than damage control. We'll show you specific verbal techniques that de-escalate tension instead of adding fuel to the fire. You'll practice setting boundaries that actually stick, without coming across as aggressive or defensive. Most importantly, you'll learn how to protect your own emotional energy so one difficult interaction doesn't ruin your whole week.

We'll also cover the psychology behind why people behave badly - not to excuse it, but because understanding the "why" gives you better tools to respond effectively. Plus, you'll get scripts for the most common difficult situations, so you're never stuck wondering what to say when someone's being unreasonable.

The Bottom Line

After this training, you'll approach difficult people with confidence instead of dread. You'll have a toolkit of proven strategies that work in real situations, not just theory that sounds good on paper. Your stress levels will drop, your work relationships will improve, and you'll actually help create a more positive workplace culture. Available in Perth, you'll leave knowing exactly how to handle whatever difficult behaviour comes your way next.

Training available in Perth with employee engagement training and other professional development opportunities.